The anonymity of technology

Raymond's GutWe can’t live without technology.  That’s no secret.

What is interesting is how technology has become something to hide behind.

People have online identities that are virtually untraceable.  It is not very hard to have an anonymous email account.  There are people who don’t even have the courage to have that anonymous account.

People also say things online that they would never say in person.  It is easy to write a note if you know no one can touch you. It is a whole different story if you are in an office and have to make the comment in person.

If talk is cheap, email is cheaper, and anonymous comments are the cheapest commodity in the land.

I have a number of blogs, one very popular one called Applepeels.  I have to moderate the comments there, because it often touches a raw nerve with some Apple people. Once in a while they write things in response to my posts that aren’t in the spirit of reasonable discourse to put it mildly.

As employees of a Fortune 500 company, you would expect that the Apple folks could provide some real arguments if I am off base.  Those real debates never happen with Apple people.

Unfortunately Apple is the North Korea of technology companies.  The one thing these people fear more than anything is losing their jobs if they speak in public forums.

They afraid to use their real identities.  I even had one Apple person make a comment, and send me a note asking for it to be removed because he thought he might have given away his identity.

Of course I removed it.  More troubling are the Apple people who have a hard time handling the truth.  Today I got a comment from one of them.  He has sent comments before and usually has the same thing to say.

All he can do is launch into personal attacks. It is course the sign of a very tiny mind.

His anonymous rants also highlight his cowardice since he never uses his real name or email.  I guess he doesn’t have the intelligence to set up an anonymous email account.

He hides behind the anonymity I allow.   Still technology keeps me one up and allows me to monitor the comments and not publish the ones that I don’t like.  I don’t force authentication because a few Apple folks will make intelligent comments, and I don’t want them to get fired.

In another time, I might have been writing opinion pieces and my cowardly antagonist would have sending anonymous poison pen letters.

While technology makes it easier to hide, it also makes it as simple as the click of the mouse to remove comments from the small minded folks who cannot stand the light of day.

Technology has just given us different tools with which to work.   On the one hand it is easier to control the idiots and on the other hand they can still be pests.

The new tools will probably always keep those of us who use them ahead of those who try to abuse them.

Reinventing business knowledge

Roanoke Valley Before SunriseThe last four years since I left Apple’s sales team have been interesting.

I have worked for a couple of other technology related companies.

One was full of youngsters who were determined to learn everything the hard way.

I have also done technology consulting, writing, photography, and I am now a Realtor® on the Southern Outer Banks of North Carolina.

I ended up in real estate mostly because you can work a lot on your own, and there are plenty of older people already working in real estate. Still now is not an easy time to be in real estate.

I find myself at 58 years old more skilled than ever. I feel more knowledgeable than at any time in the past. I know more about technology than when I worked at Apple. I have learned Linux and Windows along with ultra high speed networking for research labs. I also sold email services.

With real estate, I went back to the classroom, and now I understand settlement statements and a host of other things.

I have written an article for pay for the Guardian newspaper in London. I have consulted on a couple of articles for the WSJ. I have even written well over 1,500 posts on the Internet.

I have sold prints as far away as Texas. My travel guides for Emerald Isle, Swansboro, and Beaufort, NC, all towns along the Southern Outer Banks, are highly ranked in Google search.

My websites get very good reviews, and in the last month four potential buyers from out of state have shown up to look at property. In today’s real estate market that is a near miracle.

The websites I create for my listings have everything from podcasts to movies. I have listed property and sold property.

The other day, I had some customers ready to give up on our area. I completely turned them around in a few minutes.

A lot of years in the trenches has taught me leadership and of necessity sales.

I think that I am pretty close to the top of my game, but in our world which increasingly values youth over experience, I find myself wondering why it is so hard to find a place to be really successful. You would think up and coming companies would want to suck my brain and those of others like me dry before they put us out to pasture.

Yet I have learned from experience that most companies would rather learn the hard way than listen to the experiences of others.

It is almost like we have created a class of individuals who are so sure they are right, that the only way they can learn is when they really screw up.

It is a hard way to do business, but it is becoming the American way as much of the talent and business knowledge retires. It is especially difficult for good customers.

Few companies have cultivated a strong relationship with more experienced employees. In high tech companies have been pushing older employees out the doors for years and replacing them with less expensive young employees who get no knowledge transfer from the older employees. The best new employees are sometimes the ones who can put on the best appearance of pretending to know what they are doing.

It seems to be the new mantra is don’t worry about not knowing how to do your job. We have plenty of customers for you to practice on over the next few years while you are figuring it out. It might be a way to save some dollars in the short term, but it is a foolish way to keep your business humming.

I guess it is good thing I have little at stake in these businesses. I can stick to my own business.

And in that there is always the satisfaction of mastering my new field and doing my job really well.

A box that we don’t understand

Gabrielle SunsetI once wrote a post, Our technological infirmity. It has the same title as I have chosen for this blog.

The post worries about all the great technology that we have which often no longer works without increasingly scarce expert help.

We might have more expert help to solve our problems, but we have decided we want that help for free or built into the cost of the products.

The products of course have become so inexpensive that the companies cannot afford to support them. Many companies assume there are so many customers they can afford to lose a few disgruntled ones.

Here in this blog, I am worried about something far worse. It hit me yesterday as I was waiting out Gabrielle on North Carolina’s Southern Outer Banks. Our information has become even cheaper and possibly less reliable than our Chinese built products.

We have many people who have become so dependent on the views and experiences of others that they cannot tell the truth from hype or fiction. They have lost those skills. Technology might have contributed to their demise. On top of that we have no accountability for those publish shoddy information or lead people down the garden path with their rosy scenarios.

As the Weather Channel was trying to wish Gabrielle into a hurricane I had to smile at the Mayor of North Topsail beach as he ended his TV career by saying that the high water the reporter was trying to hype was no worse than what the area sees after a good thunderstorm. Yet people depend on this garbage.

It is not just television that fails to deliver accurate pictures of what is happening. Much of the print media cannot get it straight either. Add in reliance on a few experts who have little inclination to share their professional evaluations, and we have a soup of misinformation.

Then there is the whole world of advertising. No one seems to care when products don’t match the hyped advertising.

Our local paper had the Monday headline “Carteret get light rains, wind from storm.” Gabrielle had passed through on Sunday afternoon. It was gone by 7 pm. Perhaps some would excuse the paper because they had to publish early, but it appears to me they published a story that was written before the story was over.

At four pm yesterday, which we can at least hope was after this story was written, the skies opened and Carteret County got much more rain than even our weather experts were calling for in their late Sunday forecasts which went something like this.

…the rainfall total wasn’t expected to exceed one inch in Carteret County.

As I was reading that online, water was flooding down my driveway. We ended up with an additional one and one half inches of rain to bring our total to two inches which pales in comparison to Morehead City which got over three inches and Beaufort which got almost 8 inches.

We have become so accustomed to being entertained or even excited by our news that we have created a vicious circle of having to get news that meets that criteria of entertainment even if it is off the mark on credibility.

We have become consumers of headlines without really pondering the details below the headline.

Our local paper also had a headline today, “Whale shot with machine gun, harpoon off the coast of Washington state, survives.”

Unfortunately the first line of the story under the headline was the following.

A California gray whale that was harpooned and shot with a machine gun off the western tip of Washington state has died, officials said.

I guess the revised headline made for a better story than the real story. That’s not too different from the Weather Channel trying to make North Topsail Beach’s ongoing erosion problem a result of Gabrielle which wasn’t even as strong as the nor’easter we had last spring.

I don’t know where to put the weathermen who send us forecasts which are debunked by looking into our driveway. Weather is hard to forecast, but surely someone can tell when eight inches of rain is on the way. It would be nice if our news was as easy to verify as our local weather reports.

The only technology required for that verification is standing on your porch and looking. A computer doesn’t have to be involved at all. I can trust my eyes and my senses. I am glad they still work.