Category: Networks

Keeping Updated Just Enough to Stifle Giggles

The back panel on our 2021 LG TV

When your children grow up and leave the house, you can forget about the times when you are just a momentary embarrassment to them and move to living on the edge of potentially being a permanent embarrassment.

It can be how you dress or drive, what foods you like or what television shows you watch. Most likely in our technology-rich society, we are looked down upon because we appear to be missing all the technology trends that have been declared to be essential to modern life.

Being older we are just not like the people with whom they spend most of their lives. It is understandably hard for them to slow down enough to figure out that we are not doing too badly for people who started out on party lines with rotary dial phones and no television.

Modern life is not kind to those who would prefer to ignore technology. NC’s DMV is now requiring you to understand QR codes in order to check in at their offices. Increasingly businesses would prefer not to handle cash.

People now want to pay you with apps like Zelle. Our teenage granddaughter would much prefer that we deposit money in her Step account that she can use like a credit card in stead of giving her cash. She has even given me cash and asked to deposit it for her in her Step account. My grown son won’t shop at Harris-Teeter because they do not take smartphone payments. Cash seems to be a burden.

You can try living by the old adage, “if it ain’t broke, don’t fix it,” but if you read about the tech refresh that we did in 2017, you will find that waiting too long to upgrade can create even more challenges than ignoring the pressure to upgrade. I love technology, but you really have to stay on top of it or both it and your children will laugh at you.

In 2006, we spent a lot of money for fancy wall-mounted Sony HD televisions throughout our beach house. Apparently, we were not on top of things enough to know that screen technology changes regularly and we should just get a new television with a fancier screen every two or three years. You know you are behind the technology curve when your children give you money earmarked for a new TV.

Technology has always been a wild ride but the rider is getting faster. The first amazing technology that I remember coming into my life was the transistor radio around 1955. It was more important to me than our black and white TV that came later.

If you fast forward twenty-seven years to 1982, my wife and I have three children of our own and one day after work I bring home a Panasonic VHS VCR. It cost roughly $650 and while there were still concerns that Sony’s Betamax might win the VCR war, I was reasonably convinced that VHS would deliver the entertainment that we wanted in our two channel TV rural world. VHS tapes were part of our lives at least through the ballet recitals we attended in the mid-nineties.

Twenty-four years after that first VCR in 2006, we were living in a home wired so that you can plug an iPod into the whole-home stereo system which included a VHS tape player and a six disc CD/DVD player that fed a wall mounted HD Sony flat panel TV.

By 2017, most of that technology was obsolete just like the Sony television that had come before it and taken two men to move. After our tech refresh in 2018, the closest thing to a VHS player left in our technology closet thirty-five years after buying our first VCR was a Blueray Disk player which cost $49 at Best Buy.

Four years after that in 2022, we are living in another home. This one has 2 Gig fiber to the home (FTTH) connectivity. While there might be some DVDs and VCR tapes in boxes, we would have to dig around to find them. I do have a plug in DVD drive for a computer. It is as close as we could get to seeing them. We still have a wireless home phone system, but the connection is VoIP (voice over Internet protocol) that is delivered by our fiber connection. We mostly use our 5G Google Pixel phones but keep the VoIP line so I can have a second line in my office.

There are unused coax cables in our walls because our new in 2021 home was never hooked up to cable services. In addition to our television being connected to the Internet with an Ethernet cable, we also have two upstairs offices which are connected by Ethernet to our router. The fiber that comes to our house runs all the way to the optical network terminator (ONT) on the same table as our TV. There are close to thirty network devices on our network including our garage door. The oldest technology that we have is the FireTV Cube that is a couple of years old and which provides the streaming channels for our television. We cut the cord in February 2021, and have never looked back.

For a short moment we riding the crest of the technology wave (as long as the kids don’t ride in our 2005 cars) but without diligence (and probably a new car), it will crash right on top of us and once again upend our world.

Interested in learning if fiber to the home (FTTH) is for you? Read this post of mine, Choose The Right Technology For The Decade.

The Internet Is Not Done Changing Our Lives

Recently, our home in rural Davie County got a 2 Gig fiber circuit. It was not a special order, just a $99.95 midrange consumer offering of Zirrus, our local telephone cooperative. I know people in California who would give their left arm for connectivity like what I now have across the road from acres of soybeans. One of my co-workers who works out of San Diego asked if I was going to run a data center out of our house? I know one thing, having my television connected to Ethernet is way better than having it on wireless.

Around thirty years ago, I first got on the Internet. The early Internet brought little new functionality. Email had been part of our lives for years. We used a proprietary system called AppleLink. Most of our big customers used the same system. The switch to standards based email that allowed us to communicate with anyone who had an email address was the first of many radical changes headed our way driven by the Internet

It was impossible in the early nineties to predict how deeply the Internet would become intertwined with our lives. Our family was destined to be full of early adopters. My son gave me my own Internet domain in the mid-nineties. My first webpages were online well before the century closed out. Not long afterwards, I helped create Apple’s online store for federal customers in 2002. Online shopping was something of a novelty then. By 2004, I was regularly blogging. Those baby steps were just the tips of my personal Internet iceberg. Shortly after his college graduation my son was managing networks on multiple continents from the heart of the Internet, Northern Virginia.

Even with all that early preparation and a career in technology, I am not sure that even I appreciated how quickly it is coming and perhaps how unprepared we are for the Internet driven changes which are accelerating even in my little piece of the Piedmont. In Davie County which by most measures is about as far away from the data centers and urban sprawl of Northern Virginia as you can get, we have Internet connectivity far better than most urban Internet users.

I recently got my NC driver’s license updated to a Real Id one. When I walked in the DMV office, I was greeted with a large sign saying “Scan this QR Code to Check In.” As I did, I wondered how many people might not be able to do that? Almost immediately the answer was clear, a lot more than I suspected. While I made and confirmed my appointment weeks prior online, there were people unsuccessfully trying to make an appointment in person at the office. All those folks after a substantial wait were eventually given a piece of paper with a web address and a phone number. One person who said he had neither smartphone or computer was told to call the DMV phone. Someone quickly chimed in that no one ever answers that number. The response was, “they’re understaffed.”

Not long after, I did an e-checkin for a blood test at our local Novant clinic. All those forms which accompany every medical visit were filled out and signed on my iPad from the comfort of our kitchen table. Less than hours after the tests, I started seeing test results posted in Novant’s MyChart app.

I haven’t made a hotel reservation in years by talking to a person. It is always online. We get many of our household staples shipped to us by Amazon. I depend on the fast service of Chewy for the wheat-based cat litter that our cats use. I even read my treasured Winston-Salem Journal online if the carrier has been delayed. The Journal made some of my favorite comics online only. I ended up subscribing to Go Comics and have all the comics that I have loved my whole life.

It is impressive that all of these things would be impossible without the Internet, but those things pale in comparison to what that 2 Gig fiber connection will allow our house to do. We now have two offices both with 1 Gig circuits. My son, the Linux system administrator and network architect, will be able to work from home in his next job if he so chooses, I have been working at home for over three decades. My home now has better connectivity than the three story Apple office I managed in Reston, Virginia, when I was director of federal sales.

What do I expect to see in Davie County and yes even in Forsyth County as fiber comes to many cable modem suffering urban dwellers? We will see more companies like the one where I have worked for the last twelve years. I like to joke that I have only been to our head office in Blacksburg a few times and one of them was the result of a hurricane evacuation when we lived on the NC coast.

Every Monday afternoon for as along as I can remember, we have had a video conference staff meeting. It brings together those of who work remotely with those who work at the head office. There might always be a need for some people to be in an office, but I can tell you the signs are already on the wall of the seismic change that is coming.

Recently we were interviewing for a job with a California customer. We have an employee less than a two-hour drive from the potential client. Much to our surprise, they turned down the offer to have our California employee at the interview in person. They told us they found 100% virtual meetings to be more effective. We got the job and our business is not the only one continuing to evolve. Many will follow the path we have blazed.

I tell people that neighborhoods which have fiber should be called fiber-hoods. Those lucky neighborhoods will form the basis of virtual business parks where knowledge, ideas, and new ways of doing business will flow freely. We have studied over 200 communities in the last decade or so. Even five years ago we were seeing some communities where 70% of new businesses were being run from homes. Much as the home laser printer revolutionized what could be published from a home office, fiber is going to do the same thing for the business tasks that can be done from home.

Fiber will also make it is easier for students to effectively educated at home and for all workers to take courses to retrain themselves for future jobs which might be home-based just like the administrative pool that has answered our phones for years. Fiber even makes it easier for some medical services to be delivered in the home and for older people to stay in their homes longer.

North Carolina has a lot going for it when it comes to connecting people with fiber. Long ago some visionary North Carolinians paved the way with a strong open-access middle mile. The North Carolina General Assembly initially funded the Microelectronics Center of North Carolina (MCNC) in 1980 to be “a catalyst for technology-based economic development throughout the state.” They have gone on to build middle mile fiber across on whole state. It is how our educational institutions and classrooms got connected so early.

That same middle mile enabled telephone coops like Zirrus to bring fiber to those us in places like rural Davie County even before our more prosperous neighbor Forsyth County has gotten much of a start. Coops like Zirrus have done an exceptional job bringing not just fiber but world class fiber to our homes.

If fiber is so great, why don’t we have even more fiber? Unfortunately there is some restrictive legislation driven by incumbent telecommunications companies that prevents NC communities that don’t have a Zirrus from pushing forward. Greenville, North Carolina was one of two that took fiber into their own hands before the assembly decided to stop it. For the last few years, there has been an effort to make it easier for communities to support fiber coming to their communities. While that effort has stalled, it is absolutely critical because we have seen companies threaten to leave towns without better connectivity. Telecommunications companies love mini-monopolies but North Carolinians can fix that by electing people who support letting communities responsibly help bring fiber to their citizens.

Fiber is not a magic bullet. We also need to train people how to take advantage of the opportunities that fiber brings to areas like Davie County. North Carolina is blessed with places that have a rural feel but access to top quality services. We just need to make certain that fiber is one of those services. It has risen to the top of the checklists for many companies and is often nonnegotiable.

Having worked in both Northern Virginia and California, I can only say that people look with envy at our beautiful rural areas. Where else can you find an abundance of farmers’ markets and charming small towns combined with outstanding connectivity plus access to mountains and world class beaches?

As a native North Carolinian, I am a little humbled to know how far we have come as a state. I grew up on Styers Street in Lewisville listening to my mother tell stories of walking by her dad’s wagon from the millpond where she lived in Yadkin County to Winston-Salem by way of Styers Ferry where they would spend the night with my great grandfather, Abe Styers, who ran the ferry.

We have gone from cutting ice from millponds and hauling that ice with horse teams. There were only dirt roads with few bridges then. Now we have to fiber to the home (FTTH) and super highways across the Yadkin River. It has happened in just a little over one hundred years. It is nothing short of amazing. I have to smile a little at the jealousy of my California friends still waiting for their 2 Gig fiber circuits. However, this is just the beginning for no one knows how far our connected state can go.

Connections for the Future

Internet Connectivity, August 1998

Things have changed a lot since the original iMac® introduced “simple” Internet connections. Most of us in 1998 ending up using the modem to get to the Internet and not the Ethernet port. Connecting to the Internet was often not as easy or simple as the marketing brochures promised. Fortunately, technology changes and those changes have made it much easier to connect and stay connected to today’s Internet.

WideOpen Blacksburg offers symmetric fiber Internet connectivity to its customers. Almost everyone living in Blacksburg today has a home Internet connection. If you do not have our fiber, maybe you are wondering why our symmetric fiber is such a big deal?

For lots of good reasons, fiber is often called the gold standard for home Internet connections. Technology adoption moves in stages. Most people are familiar with the technology adoption curve. We all know about the innovators and early adopters but just where do fiber to the home users fit in that curve?

We will get that answer but first let’s get some basic understanding of how to evaluate home Internet connections by looking at concepts that are familiar to everyone. When the first Interstate highways were built in the fifties they were a huge technological advance over two lane highways.

The one thing that was quickly discovered about Interstate highways is that the communities that had immediate access prospered. Also businesses and people who quickly figured out how to take advantage of them did exceptionally well. Interstate highways had the capacity to move huge amounts of traffic much more easily than two-lane roads which were often clogged with slow traffic.

Fiber is an even more capable technological advance than Interstate highways. While you have to build more lanes to increase the capacity of Interstate highways, with fiber you increase capacity by changing the electronics at the ends. It would be like putting a bigger entrance and a larger exit on a stretch of highway and magically more lanes appearing in the road between them. Fiber is technologically advanced because it moves information with light.

Fiber is also proven technology. Fiber has been the Internet backbone for decades. TAT-8, a transatlantic fiber optic cable, was built in 1988 and linked the United Kingdom, France and the US. Fiber is also a well-tested commercial technology which has become a cost effective way to deliver Internet connectivity to homes. WideOpen was involved in the design and construction of the nDanville fiber network in Danville, Virginia. It is the fiber network which has become a cornerstone in Danville’s revitalization. Amazingly, Danville’s fiber network has been in operation since 2008. Since FTTH (fiber to the home) was being offered in 2008, we are well past the early adopter phase.

Fiber is superior technology because it moves information faster. The best way of thinking about the speed of fiber is that commercially available technology already exists for 10 Gbps residential connections and for 100 Gbps business connections. It is unlikely that there are many people who need connections that fast today but it does mean the fiber that we build to your house now will be more than capable of meeting your full connectivity needs today and far in the future.

Looking at the big picture of Internet connectivity from an individual homeowner’s perspective is easy if you have recently gotten a fiber connection like I did. When we moved to Mocksville, North Carolina, eighteen months ago, we evaluated a number of things from the perspective of how will it meet our needs five or even ten years from now? Our Internet connectivity was one of our prime concerns.

I have been working for WideOpen for eleven years, and like my previous years in technology, it has been as a remote worker with a home office and an Internet connection. It did not take a lot of math to figure out that the coax cable technology we had been using was not improving fast enough to meet my business and personal needs. Beyond work, I take thousands of photographs a year and store some big files in the cloud. I am not unusual in today’s world.

Almost nine years ago in 2013, when I wrote an article, “Just How Bad Is Your Internet Connection,” our cable connection delivered 32.24 Mbps down and 5.49 Mbps up. When we moved in Feb. 2021, we were getting 484 down and 24 Mbps up. While it looks fast (and the download speed is), what it really shows is that our download speed was fifteen times what it had been nine years earlier but our upload speed had NOT even gotten to five times what it was.

It is obvious to heavier users of the “Cloud,” that coax speeds have focused on downloads and not successfully pushed ahead with faster upload speeds that we need. In their defense, the technology to increase upload speeds with coax cables is difficult and sometimes requires a lot of tuning. As is often the case with a technology like coax that is pushing its limits, users’ needs are growing faster in different directions (uploads) than coax cable technology can easily deliver today. The recording industry tried a number of things before iTunes® and similar services driven by new more scalable technology won the day.

As many people learned during the pandemic, upload speeds matter and if you are sharing a connection with people in your own household and your household is also on shared bandwidth with your neighborhood instead of using fiber which provides more individual bandwidth, you can get frustrated. Work does not get completed on time, video conferences don’t go as planned and files, including homework ones might not get where they need to as quickly as possible. That is why we went with fiber and the coax cables for our house have never been connected.

When deciding to jump from one technology to another one, the questions are pretty simple. Is the new technology proven technology? Is it better technology? Is it reasonably priced? Will it provide my family with a better experience and will it have the capability to grow with our needs?

I answered all of those questions in the affirmative so I went with fiber. While I am living in rural Davie County, North Carolina, across the road from a twenty acre soybean field, I have Gig fiber from a telephone cooperative now named Zirrus. I could have chosen any of at least three other technologies. From the day the Zirrus technician showed up on time even through getting a new Calix Gigasphere router, every experience with the company and the service has only confirmed that we made the right decision to go with fiber.

On July 31, our power flickered out for a couple of minutes during a thunderstorm. As the Internet and our WiFi came back up a minute or so later, I was reminded of all the similar times that I had spent staring at cable modem lights waiting for all the signals to sync so the Internet could return.

If you decide to not to go with fiber, remember cable companies are still working to commercialize the technology that will allow them to theoretically compete with the fastest upload speeds that we are offering today to our customers in Blacksburg. Are you willing to wait the years that it will take them to get DOCSIS (Data Over Cable Service Interface Specifications) 4.0 finalized, debugged and deployed in the field? You will also be gambling on the cost that they will eventually charge you.

Fiber is a proven technology, now available at a competitive price. To quote the Electronic Frontier Foundation, “Meanwhile, fiber systems have at least a 10,000 (yes ten…thousand) fold advantage over cable systems in terms of raw bandwidth.” What that means for an individual homeowner is that there is plenty of proven technology already in place to make your fiber connection even better next year and five or ten years down the road.

I mentioned fiber is the “gold standard”of Internet connectivity. With ever more photos and videos being produced in your home along with all the other digital services that are rapidly becoming essential to our lives why wouldn’t you go for the gold and snatch some symmetrical fiber upload speeds. Look for fiber from a local company or a community owned fiber company, both are likely committed to providing great service to their neighbors?

The iMac with its USB ports started a revolution. Today none of us connect things to our computers with serial ports. Those of us who can use fiber should not be connecting to the Internet with coax cables. Someday maybe not too far in the future everyone will connect with fiber.

iMac® and iTunes® are registered trademarks of Apple Inc.

How To Be A Sensible Streamer

Streaming Channel Portal on Amazon

Streaming your choice of video channels is what the future holds. I spend a good chunk of my day job looking at the prices of Internet services across the county.

I studied cable, DSL, and fiber services in dozens of counties and communities last year.  That along with my personal experience with prices and as an early streamer starting several years ago has helped our family to continue to save money after switching from cable and its expensive packages to fiber and streaming services.

However, it is easy to go overboard with streaming.  The grandchildren show up and their favorite shows are on Disney+, so you subscribe. An older child comes home and wants some Apple TV channels.  It only takes three or four spur of moment decisions added to your regular streaming services and you will be paying more than you would be for a cable package.

The way we handle our streaming services is to keep them on a budget.  We budget $40 monthly for streaming services.  We are Amazon Prime members so I am not sure we would allocate the full $8.99 (stand-alone cost) for Prime video but as you will see, even when we do that, we are still well under budget.

Our four current services for a fee are Prime Video at $8.99 monthly, Paramount+ $5.99 monthly, Britbox $6.99 monthly, and PBS Masterpiece $5.99 monthly for a total of $32.96 for all our streaming services.  We also subscribe to the free version of Peacock.  I recently canceled Netflix and Acorn  while adding Masterpiece and Britbox.

We stream so much that it is easy to run out of new, watchable programs in two to three months.  I manage all but one of our channels on Amazon prime so it is easy to see them and the costs  all in one place. You also have the advantage of being able to snare some Amazon specials like HBO Maxx or Starx for $1.99 a month for two months.  You just have to remember to cancel them.  The picture at the top of the post is what you see in Amazon’s Video channels management console.

My studies across the country along the current Hulu and YouTube pricing I see tell me that about $70 a month will get you full range of video services.  So if you are paying $70 or more for your streaming services, you are not saving money and it is time to go on  a streaming budget. 

Empowering Technology

Asus Chromebook

Technology that empowers you is more than just the technology.  To be really successful technolog has to be packaged in an affordable way and be easy to use to accomplish tasks that are important.

I was working for Apple Canada and living in Halifax, Nova Scotia in January 1985 when Apple introduced the LaserWriter, the first laser printer to be widely used. Ignoring the first home computers, this was also the first time I was involved with the rollout of technology that had the power to fundamentally change the way we did things.

The list price was $6,995 and more important to those of us lugging it around for demonstrations, it weighed 77 pounds.

I was happy that my previous career was running a cattle farm where I spent much of the winter hauling around 100 lb+ bags of feed.

It is a measure of how technology change accelerates that the third week in December 2011, just about twenty-six years later, I bought a Brother HL-2270DW laser printer for $99.98.  It only weighed 15.4 pounds.

The original Apple LaserWriter printed eight pages per minute of 300 DPI text and graphics using a 12 Mhz Motorola 68000 chip.

The Brother printer that I bought in 2011 printed at 27 pages per minute at up to 2400 X 600 DPI.  It had a 200 Mhz processor.  The Brother printer comes with Ethernet and wireless connectivity.  The Apple LaserWriter only had LocalTalk, a very slow but revolutionary network for 1985.

The original LaserWriter were heavy and expensive. Few of them made it into home offices in the early days. The most recent Brother Laser that I purchased was only $85. (Read More)

Connecting Electronically Not Always So Easy

The Newton 2000 that I used for email in 1999 when I was working for Apple

Electronic communications were not always as easy as tapping an app on your Smartphone. For years most electronic communications were stove-piped with almost all communication limited to internal emails to people who worked for the same company. Even once the Internet made it possible to communicate between companies and organizations, getting hooked up and communicating was an evolving challenge. Read more at this link.

There is more to working from home than your laptop

The view from my office on the Crystal Coast

I recently wrote a post, Success from Working at Home. As I have seen people struggling with their first efforts at working from home, it occurred to me that people might need more suggestions, particularly with the things that I take for granted and the habits that I have developed over my thirty-five plus years of mostly working from home. Many of these things do not seem special to me.  They are just the way that I have learned to accomplish tasks for decades.

Once you take the step of working from home, the back end system that provides services to your office will become very important. 

VPNs allow us to access file servers on the corporate network. If you do not have a VPN that gives you file access, you will need some cloud services.

In order to get to those files on the servers or in the cloud, you need a good, fast, reliable Internet connection. DSL usually just does not work well enough to be useful. The fastest cable connections are okay but if you are uploading large files, you are probably going to wish you had a fiber connection.

A good phone that provides clear sound is essential and if you are getting your phone from your Internet service provider and have a flakey Internet, remember to not count on your phone.

If you do a lot of conference calls, a good microphone will help.

A good collaboration tool which let you talk, text, and share files is essential.

Of course you also need the right software, the knowledge to use it, and the discipline to use the cloud tools or VPN so that people can collaborate with you.

Read more detailed information on how to be successful working from home at the following link. [Read More Here].