Keeping Updated Just Enough to Stifle Giggles

The back panel on our 2021 LG TV

When your children grow up and leave the house, you can forget about the times when you are just a momentary embarrassment to them and move to living on the edge of potentially being a permanent embarrassment.

It can be how you dress or drive, what foods you like or what television shows you watch. Most likely in our technology-rich society, we are looked down upon because we appear to be missing all the technology trends that have been declared to be essential to modern life.

Being older we are just not like the people with whom they spend most of their lives. It is understandably hard for them to slow down enough to figure out that we are not doing too badly for people who started out on party lines with rotary dial phones and no television.

Modern life is not kind to those who would prefer to ignore technology. NC’s DMV is now requiring you to understand QR codes in order to check in at their offices. Increasingly businesses would prefer not to handle cash.

People now want to pay you with apps like Zelle. Our teenage granddaughter would much prefer that we deposit money in her Step account that she can use like a credit card in stead of giving her cash. She has even given me cash and asked to deposit it for her in her Step account. My grown son won’t shop at Harris-Teeter because they do not take smartphone payments. Cash seems to be a burden.

You can try living by the old adage, “if it ain’t broke, don’t fix it,” but if you read about the tech refresh that we did in 2017, you will find that waiting too long to upgrade can create even more challenges than ignoring the pressure to upgrade. I love technology, but you really have to stay on top of it or both it and your children will laugh at you.

In 2006, we spent a lot of money for fancy wall-mounted Sony HD televisions throughout our beach house. Apparently, we were not on top of things enough to know that screen technology changes regularly and we should just get a new television with a fancier screen every two or three years. You know you are behind the technology curve when your children give you money earmarked for a new TV.

Technology has always been a wild ride but the rider is getting faster. The first amazing technology that I remember coming into my life was the transistor radio around 1955. It was more important to me than our black and white TV that came later.

If you fast forward twenty-seven years to 1982, my wife and I have three children of our own and one day after work I bring home a Panasonic VHS VCR. It cost roughly $650 and while there were still concerns that Sony’s Betamax might win the VCR war, I was reasonably convinced that VHS would deliver the entertainment that we wanted in our two channel TV rural world. VHS tapes were part of our lives at least through the ballet recitals we attended in the mid-nineties.

Twenty-four years after that first VCR in 2006, we were living in a home wired so that you can plug an iPod into the whole-home stereo system which included a VHS tape player and a six disc CD/DVD player that fed a wall mounted HD Sony flat panel TV.

By 2017, most of that technology was obsolete just like the Sony television that had come before it and taken two men to move. After our tech refresh in 2018, the closest thing to a VHS player left in our technology closet thirty-five years after buying our first VCR was a Blueray Disk player which cost $49 at Best Buy.

Four years after that in 2022, we are living in another home. This one has 2 Gig fiber to the home (FTTH) connectivity. While there might be some DVDs and VCR tapes in boxes, we would have to dig around to find them. I do have a plug in DVD drive for a computer. It is as close as we could get to seeing them. We still have a wireless home phone system, but the connection is VoIP (voice over Internet protocol) that is delivered by our fiber connection. We mostly use our 5G Google Pixel phones but keep the VoIP line so I can have a second line in my office.

There are unused coax cables in our walls because our new in 2021 home was never hooked up to cable services. In addition to our television being connected to the Internet with an Ethernet cable, we also have two upstairs offices which are connected by Ethernet to our router. The fiber that comes to our house runs all the way to the optical network terminator (ONT) on the same table as our TV. There are close to thirty network devices on our network including our garage door. The oldest technology that we have is the FireTV Cube that is a couple of years old and which provides the streaming channels for our television. We cut the cord in February 2021, and have never looked back.

For a short moment we riding the crest of the technology wave (as long as the kids don’t ride in our 2005 cars) but without diligence (and probably a new car), it will crash right on top of us and once again upend our world.

Interested in learning if fiber to the home (FTTH) is for you? Read this post of mine, Choose The Right Technology For The Decade.

Apple No Longer Just Works

Actually, I am a patient person when it comes to technology. It took me two years before I labelled my 2010 iMac, my first iLemon.  Even then I gave Apple’s executive relations team a chance to make it better. When they failed, my son, who passed his Apple service certification before he graduated from college, helped me fix it by installing a SSD drive.

I said this back in 2012, just over ten years ago,

To many people Apple is a premium product on par with the best computers that are out there. Certainly with few exceptions, you end up paying more for an Apple product than you might for a product from another manufacturer. If like many Americans you live in a metro area, your Apple purchase gives you access to an Apple store and what can be for many people a very satisfying support infrastructure.

Apple products are even more premium now than they were ten years ago. We still use Macs in our company, WideOpen Networks, where I am vice president of sales. Even though I am in much more of a metro area than when I made the comment ten years ago, an Apple Store is still almost an hour away from us. Still that drive is an hour and an half shorter than the nearest one to our corporate office.

I could easily have given up on Apple products when they showed me the door eighteen years ago when my team had just finished another unbelievable year selling Apple products to the largest enterprise customer in the world with perhaps the smallest sales force ever to tackle the US government. I was director of federal sales and my team of just over twenty people tripled sales there year and year.

However, I am a committed Apple user. I started on an Apple II+ and began my technology career selling Apple products over forty years ago. I still appreciate how Apple has changed computing for all of us, but they are not perfect and they seem to be reluctant to use their mountain of cash to give us better products, warranties or services. The components in Apple’s  computers sometimes are no better than what we get in other products and  to make you feel good about that Apple has one of the most expensive extended warranties in the business.

Even so when we moved from North Carolina’s Crystal Coast, I took the step of upgrading the Macs that I was using. We were getting fiber to the house and I felt like I needed a backup machine for my I5 MacBook Pro. I went with the new-at-the-time MacMini with the M1 processor and 16GBs of RAM.

I am glad that I kept the I5 MacBook Pro as my main work machine. The M1 MacMini is fond of locking up. I keep hoping that one of the software upgrades will fix things. I am beginning to think the real problem is Apple just not caring. I know that conventional wisdom says to never upgrade to the first release of Apple’s operating system software, but I was having enough problems that I thought it was worth a shot. After all I am never shy about upgrading my Windows and Linux machines as soon as I can.

Today, I am running Ventura 13.0 on an eighteen-month-old MacMini with 16GBs of RAM. It is hooked to my internal network and a rock solid NAS with what I would call a bullet proof 2GB fiber connection where the speed at any of my desktops rarely drops below 940 Mbps/940 Mbps. There is nothing but Category 6 Ethernet cabling from the Calix Gigaspire router all through my home and  office. I have five other computers in the office including that old resurrected iMac from 2010 and a Lenovo Yoga from this summer running Windows 11 and a much older Lenovo I5 running Ubuntu Linux.

One morning recently I tried adding a simple contract to my Highrise CRM using Safari. When I went to add the picture from a network mounted volume, it froze three different times under different scenarios. Finally, I brought up Chrome and everything worked fine.

So the question is- how can Google make a better browser for the Mac than Apple’s own Safari? Google makes Chrome for all sorts of platforms and it generally works. You would think that when you release a major operating system update like Ventura that you would make sure your browser works.

Apparently Apple just doesn’t care any more.

I haven’t been brave enough to open any of the newly updated apps like Pages, Numbers, and Keynote. I am not expecting a good ride.

Apple should appreciate that more customers than me have been using their products for over forty years. We deserve better and because we have been around so long, we have seen better from Apple. Even when there were far worse problems in the early nineties, Apple appeared at least to be taking the problems seriously.

Just to show that I am not conjuring this up out of an old Dual G5 case,  I ran additional tests to prove that this is a problem on the M1 with Ventura and the most recent Safari.

I used the same test of opening Highrise CRM in a browser, creating a new contact, and adding a picture from a mounted NAS volume. The results aren’t much of a surprise. It worked on everything else but the M1 Ventura MacMini.

My test worked flawlessly on the following systems:
2020 MacBook Pro I5 16GB RAM running macOS Monterey 12.4 and Safari 15.5
Late 2012 15 MacMini 16GB RAM running MacOS Catalina version 10.15.7 and Safari 15.6.1
Mid 2010 I5 27” iMac (iLemon) 16GB RAM running High Sierra 10.13.6 and Safari 13.1.2
2022 Yoga 9 14” 16GB RAM running Windows 11 Home 22H2, successful using both Edge and Chrome
2010 or perhaps early I5 Lenovo desktop with 16 GB RAM running Ubuntu Jammy Jellyfish and the latest version of Firefox.

I also had no problem performing the task on a 2021 Lenovo Yoga C740 with Windows 11 using Firefox and connected through our wireless network.

I replicated the problem three days after finding it. I finally got it to work on Safari by quitting almost everything else on the M1 MacMini.

I chose not to add insult to injury by running the test on a Chromebook or an iPad.  It would probably work on my dead Dual G5 if I just get it to boot.

Apple, it is time to do better by your customers.

The Internet Is Not Done Changing Our Lives

Recently, our home in rural Davie County got a 2 Gig fiber circuit. It was not a special order, just a $99.95 midrange consumer offering of Zirrus, our local telephone cooperative. I know people in California who would give their left arm for connectivity like what I now have across the road from acres of soybeans. One of my co-workers who works out of San Diego asked if I was going to run a data center out of our house? I know one thing, having my television connected to Ethernet is way better than having it on wireless.

Around thirty years ago, I first got on the Internet. The early Internet brought little new functionality. Email had been part of our lives for years. We used a proprietary system called AppleLink. Most of our big customers used the same system. The switch to standards based email that allowed us to communicate with anyone who had an email address was the first of many radical changes headed our way driven by the Internet

It was impossible in the early nineties to predict how deeply the Internet would become intertwined with our lives. Our family was destined to be full of early adopters. My son gave me my own Internet domain in the mid-nineties. My first webpages were online well before the century closed out. Not long afterwards, I helped create Apple’s online store for federal customers in 2002. Online shopping was something of a novelty then. By 2004, I was regularly blogging. Those baby steps were just the tips of my personal Internet iceberg. Shortly after his college graduation my son was managing networks on multiple continents from the heart of the Internet, Northern Virginia.

Even with all that early preparation and a career in technology, I am not sure that even I appreciated how quickly it is coming and perhaps how unprepared we are for the Internet driven changes which are accelerating even in my little piece of the Piedmont. In Davie County which by most measures is about as far away from the data centers and urban sprawl of Northern Virginia as you can get, we have Internet connectivity far better than most urban Internet users.

I recently got my NC driver’s license updated to a Real Id one. When I walked in the DMV office, I was greeted with a large sign saying “Scan this QR Code to Check In.” As I did, I wondered how many people might not be able to do that? Almost immediately the answer was clear, a lot more than I suspected. While I made and confirmed my appointment weeks prior online, there were people unsuccessfully trying to make an appointment in person at the office. All those folks after a substantial wait were eventually given a piece of paper with a web address and a phone number. One person who said he had neither smartphone or computer was told to call the DMV phone. Someone quickly chimed in that no one ever answers that number. The response was, “they’re understaffed.”

Not long after, I did an e-checkin for a blood test at our local Novant clinic. All those forms which accompany every medical visit were filled out and signed on my iPad from the comfort of our kitchen table. Less than hours after the tests, I started seeing test results posted in Novant’s MyChart app.

I haven’t made a hotel reservation in years by talking to a person. It is always online. We get many of our household staples shipped to us by Amazon. I depend on the fast service of Chewy for the wheat-based cat litter that our cats use. I even read my treasured Winston-Salem Journal online if the carrier has been delayed. The Journal made some of my favorite comics online only. I ended up subscribing to Go Comics and have all the comics that I have loved my whole life.

It is impressive that all of these things would be impossible without the Internet, but those things pale in comparison to what that 2 Gig fiber connection will allow our house to do. We now have two offices both with 1 Gig circuits. My son, the Linux system administrator and network architect, will be able to work from home in his next job if he so chooses, I have been working at home for over three decades. My home now has better connectivity than the three story Apple office I managed in Reston, Virginia, when I was director of federal sales.

What do I expect to see in Davie County and yes even in Forsyth County as fiber comes to many cable modem suffering urban dwellers? We will see more companies like the one where I have worked for the last twelve years. I like to joke that I have only been to our head office in Blacksburg a few times and one of them was the result of a hurricane evacuation when we lived on the NC coast.

Every Monday afternoon for as along as I can remember, we have had a video conference staff meeting. It brings together those of who work remotely with those who work at the head office. There might always be a need for some people to be in an office, but I can tell you the signs are already on the wall of the seismic change that is coming.

Recently we were interviewing for a job with a California customer. We have an employee less than a two-hour drive from the potential client. Much to our surprise, they turned down the offer to have our California employee at the interview in person. They told us they found 100% virtual meetings to be more effective. We got the job and our business is not the only one continuing to evolve. Many will follow the path we have blazed.

I tell people that neighborhoods which have fiber should be called fiber-hoods. Those lucky neighborhoods will form the basis of virtual business parks where knowledge, ideas, and new ways of doing business will flow freely. We have studied over 200 communities in the last decade or so. Even five years ago we were seeing some communities where 70% of new businesses were being run from homes. Much as the home laser printer revolutionized what could be published from a home office, fiber is going to do the same thing for the business tasks that can be done from home.

Fiber will also make it is easier for students to effectively educated at home and for all workers to take courses to retrain themselves for future jobs which might be home-based just like the administrative pool that has answered our phones for years. Fiber even makes it easier for some medical services to be delivered in the home and for older people to stay in their homes longer.

North Carolina has a lot going for it when it comes to connecting people with fiber. Long ago some visionary North Carolinians paved the way with a strong open-access middle mile. The North Carolina General Assembly initially funded the Microelectronics Center of North Carolina (MCNC) in 1980 to be “a catalyst for technology-based economic development throughout the state.” They have gone on to build middle mile fiber across on whole state. It is how our educational institutions and classrooms got connected so early.

That same middle mile enabled telephone coops like Zirrus to bring fiber to those us in places like rural Davie County even before our more prosperous neighbor Forsyth County has gotten much of a start. Coops like Zirrus have done an exceptional job bringing not just fiber but world class fiber to our homes.

If fiber is so great, why don’t we have even more fiber? Unfortunately there is some restrictive legislation driven by incumbent telecommunications companies that prevents NC communities that don’t have a Zirrus from pushing forward. Greenville, North Carolina was one of two that took fiber into their own hands before the assembly decided to stop it. For the last few years, there has been an effort to make it easier for communities to support fiber coming to their communities. While that effort has stalled, it is absolutely critical because we have seen companies threaten to leave towns without better connectivity. Telecommunications companies love mini-monopolies but North Carolinians can fix that by electing people who support letting communities responsibly help bring fiber to their citizens.

Fiber is not a magic bullet. We also need to train people how to take advantage of the opportunities that fiber brings to areas like Davie County. North Carolina is blessed with places that have a rural feel but access to top quality services. We just need to make certain that fiber is one of those services. It has risen to the top of the checklists for many companies and is often nonnegotiable.

Having worked in both Northern Virginia and California, I can only say that people look with envy at our beautiful rural areas. Where else can you find an abundance of farmers’ markets and charming small towns combined with outstanding connectivity plus access to mountains and world class beaches?

As a native North Carolinian, I am a little humbled to know how far we have come as a state. I grew up on Styers Street in Lewisville listening to my mother tell stories of walking by her dad’s wagon from the millpond where she lived in Yadkin County to Winston-Salem by way of Styers Ferry where they would spend the night with my great grandfather, Abe Styers, who ran the ferry.

We have gone from cutting ice from millponds and hauling that ice with horse teams. There were only dirt roads with few bridges then. Now we have to fiber to the home (FTTH) and super highways across the Yadkin River. It has happened in just a little over one hundred years. It is nothing short of amazing. I have to smile a little at the jealousy of my California friends still waiting for their 2 Gig fiber circuits. However, this is just the beginning for no one knows how far our connected state can go.

How To Be A Sensible Streamer

Streaming Channel Portal on Amazon

Streaming your choice of video channels is what the future holds. I spend a good chunk of my day job looking at the prices of Internet services across the county.

I studied cable, DSL, and fiber services in dozens of counties and communities last year.  That along with my personal experience with prices and as an early streamer starting several years ago has helped our family to continue to save money after switching from cable and its expensive packages to fiber and streaming services.

However, it is easy to go overboard with streaming.  The grandchildren show up and their favorite shows are on Disney+, so you subscribe. An older child comes home and wants some Apple TV channels.  It only takes three or four spur of moment decisions added to your regular streaming services and you will be paying more than you would be for a cable package.

The way we handle our streaming services is to keep them on a budget.  We budget $40 monthly for streaming services.  We are Amazon Prime members so I am not sure we would allocate the full $8.99 (stand-alone cost) for Prime video but as you will see, even when we do that, we are still well under budget.

Our four current services for a fee are Prime Video at $8.99 monthly, Paramount+ $5.99 monthly, Britbox $6.99 monthly, and PBS Masterpiece $5.99 monthly for a total of $32.96 for all our streaming services.  We also subscribe to the free version of Peacock.  I recently canceled Netflix and Acorn  while adding Masterpiece and Britbox.

We stream so much that it is easy to run out of new, watchable programs in two to three months.  I manage all but one of our channels on Amazon prime so it is easy to see them and the costs  all in one place. You also have the advantage of being able to snare some Amazon specials like HBO Maxx or Starx for $1.99 a month for two months.  You just have to remember to cancel them.  The picture at the top of the post is what you see in Amazon’s Video channels management console.

My studies across the country along the current Hulu and YouTube pricing I see tell me that about $70 a month will get you full range of video services.  So if you are paying $70 or more for your streaming services, you are not saving money and it is time to go on  a streaming budget. 

Adding Fiber to Your Life

Fiber connectivity can make a huge difference in your life. When we started planning our move, my first requirement was that we find a home with fiber connectivity. It was not a snap decision. My work career in technology will hit four decades in 2022, and all of those years have revolved around a home office. Recent changes in what is expected from home office workers have reinforced the lessons learned from years of trying to stay connected enough to do my job.

Like many people who have been on a cable modem for decades, my experience has been a roller-coaster with some very frustrating experiences. Our most recent home before the move was in a new subdivision serviced by a national cable company. By the time we moved in February 2021, our speeds had increased to 488 Mbps down and 24 Mbps up. Because of bundling our phone service also was delivered by cable modem. The numbers looked impressive on the surface.

However, with a job that involves clients in over twenty states and a home office over seven hours driving away from our corporate office, experience had taught me that I could still expect problems with video conferencing which had become critical to meeting the needs of our clients since the pandemic.

Video conferencing with our cable modem, even with the best speeds that my cable modem company could deliver, involved using both the phone and my computer to establish a video conference link. Other collaborative tools like Slack were not consistently reliable when making phone calls or sharing screens. Even worse, sharing files was anything but instant since many of the proposals I prepared often reached sizes that were unimaginable just a few years ago. I depended on tools like Box for sharing files and an unreliable Internet connection is a nightmare when sharing files or screens in real time.

When we got to the point of making an offer on a new home, we had two homes with fiber connectivity and one with DSL. We quickly discarded the DSL home and bought one of the fiber homes. Having a symmetric 500 Mbps fiber connection provided by our local telephone company has taken connectivity worries out of my life and office. Now when I am joining a video conference whether through Zoom, Teams, or GoToMeeting, all I do is click a link for crystal clear voice and video. I no longer tie up our home phone line for audio in what can only be described as often frustrating video conferences where my participation was often flaky because of connectivity problems.

My biggest worry beyond office connectivity in making the switch to fiber was my wife and how she would take to streaming. What we could get through streaming turned out to be far more flexible and entertaining than I expected. While my wife cannot see all of her favorite shows live, she has not had to give up any shows and and she has found a far broader choice of shows. We get local live television through Paramount+. We rotate through a number of streaming services, cancelling them sometimes for several months until their content has been refreshed. My wife who is somewhat reluctant with technology changes has learned how to stream the shows that she wants without help from me. 

In our previous home, our cable service had the most basic TV service, the best Internet, and nationwide phone service. It took constant vigilance and regular arguments with the cable company to keep our bills under $180 per month. By the time we moved, our efforts to stay within the $180 meant we not longer had PBS, and saw only a very few sports events. Even the Weather Channel had disappeared from our service.

In addition to the monthly expense, an average of once a month, I went through an often frustrating reset of my cable modem due to loss of connectivity. I also had to switch out my cable modem every few years. At least twice during those switches, I lost connectivity for a day or more due to problems getting the new modems configured.

I do not miss my cable bills or the headaches. I love our fiber connection.

Our current costs with symmetric 500 Mbps (which not everyone needs- we have 29 connected devices in our home), nationwide/Canadian VOIP telephone service and a monthly budget of $40 in rotating streaming services is $140. Every service that we have now is better than what we had before. The almost $500 in annual savings is certainly a welcome bonus. We experimented with streaming while we were on cable, and there is no doubt in my mind that streaming is far better with the fiber than what we had in our previous house. We just don’t have buffering issues now. I have also found that a simple large battery backup allows me to run our fiber network during power outages. There have been NO connectivity battles and I have not even talked to our Internet service provider since I signed up for service ten months ago.

With all that and what fiber to the home can provide now and in the future, I do not see us ever buying another home without fiber.

David Sobotta is a VP and Senior Broadband Analyst with WideOpen Networks which is currently building fiber to the home in Blacksburg, Virginia. He and his wife live in a very rural subdivision in Davie County near Mocksville, NC.

The Five Shirt Day

My Work Shirt

An overlooked challenge of the pandemic is that it has been very hard on clothing, specifically shirts. I have never been easy on clothing. I have a long history of getting dirty.  When we lived on the farm, my wife, Glenda, was known to sometimes hose me down and make me take my dirty clothes off in the woodshed before I could come into the house. Back in my lawn mowing days on the North Carolina coast, not only did I come in encrusted in dirt from a yard that was more dust than grass at times but I also ended up fishing, walking on the beach, gardening and working at my desk. It all required a lot of different clothes, but I am not sure that I ever had a five shirt day.

The pandemic has made it more challenging to do almost everything except work from home. The statement that clothes make the man or woman has changed to shirts make the man or woman.  With Zoom and Team conference calls, how you look on video is what matters these days and our video cameras only show us from us from the face down to our desks.  So we pay attention to the shirts that we wear.

(Read More)

Empowering Technology

Asus Chromebook

Technology that empowers you is more than just the technology.  To be really successful technolog has to be packaged in an affordable way and be easy to use to accomplish tasks that are important.

I was working for Apple Canada and living in Halifax, Nova Scotia in January 1985 when Apple introduced the LaserWriter, the first laser printer to be widely used. Ignoring the first home computers, this was also the first time I was involved with the rollout of technology that had the power to fundamentally change the way we did things.

The list price was $6,995 and more important to those of us lugging it around for demonstrations, it weighed 77 pounds.

I was happy that my previous career was running a cattle farm where I spent much of the winter hauling around 100 lb+ bags of feed.

It is a measure of how technology change accelerates that the third week in December 2011, just about twenty-six years later, I bought a Brother HL-2270DW laser printer for $99.98.  It only weighed 15.4 pounds.

The original Apple LaserWriter printed eight pages per minute of 300 DPI text and graphics using a 12 Mhz Motorola 68000 chip.

The Brother printer that I bought in 2011 printed at 27 pages per minute at up to 2400 X 600 DPI.  It had a 200 Mhz processor.  The Brother printer comes with Ethernet and wireless connectivity.  The Apple LaserWriter only had LocalTalk, a very slow but revolutionary network for 1985.

The original LaserWriter were heavy and expensive. Few of them made it into home offices in the early days. The most recent Brother Laser that I purchased was only $85. (Read More)

There is more to working from home than your laptop

The view from my office on the Crystal Coast

I recently wrote a post, Success from Working at Home. As I have seen people struggling with their first efforts at working from home, it occurred to me that people might need more suggestions, particularly with the things that I take for granted and the habits that I have developed over my thirty-five plus years of mostly working from home. Many of these things do not seem special to me.  They are just the way that I have learned to accomplish tasks for decades.

Once you take the step of working from home, the back end system that provides services to your office will become very important. 

VPNs allow us to access file servers on the corporate network. If you do not have a VPN that gives you file access, you will need some cloud services.

In order to get to those files on the servers or in the cloud, you need a good, fast, reliable Internet connection. DSL usually just does not work well enough to be useful. The fastest cable connections are okay but if you are uploading large files, you are probably going to wish you had a fiber connection.

A good phone that provides clear sound is essential and if you are getting your phone from your Internet service provider and have a flakey Internet, remember to not count on your phone.

If you do a lot of conference calls, a good microphone will help.

A good collaboration tool which let you talk, text, and share files is essential.

Of course you also need the right software, the knowledge to use it, and the discipline to use the cloud tools or VPN so that people can collaborate with you.

Read more detailed information on how to be successful working from home at the following link. [Read More Here].